This policy explains how Giles Cleaning Services Ltd (“we”, “us”, “our”) collects and uses personal information when you use our website, request a quote, or otherwise get in touch.
1. Who we are
Giles Cleaning Services Ltd is the data controller for the information described in this policy.
2. The information we collect
We collect only what we need to respond to you and to run the business:
- Enquiries and quotes. Name, company, email address, telephone number, and any details you give us about a site, service or contract (for example a postcode, approximate size, and a short description). We receive this when you use the quote or contact forms on our website, or when you email or telephone us.
- Correspondence. Emails, call notes and messages you send us, and our replies.
- Website technical data. Your IP address, browser type, device and the pages you visit. This is collected through our website host and, if you accept cookies, through Google’s tags (see our Cookies policy).
- Cookies and similar technologies. Described in our Cookies policy. Non-essential cookies are used only if you choose to accept them.
We do not use this website to collect payment card details, and we do not offer accounts or a client login.
3. How we use your information, and our lawful bases
We use personal information to:
- respond to quote requests and other enquiries, and to discuss or provide our services (contract, or steps you ask us to take before a contract, and our legitimate interests in running a commercial cleaning business);
- keep records of our work and correspondence, including insurance, accounting and legal records (legal obligation and legitimate interests);
- improve our website and understand how it is used, and — only if you accept advertising and analytics cookies — to measure the effectiveness of our advertising (consent);
- contact you about a service you have asked about, where that is a reasonable follow-up to your enquiry (legitimate interests). We will not send you marketing emails unless the law allows it, and you can ask us to stop at any time.
We do not sell your information, and we do not use it for automated decisions that have a legal or similarly significant effect.
4. Who we share it with
We share information only where it is necessary:
- Wix, which hosts this website and receives form submissions;
- Google, if you accept advertising or analytics cookies, so that we can measure website use and the performance of our Google advertising (see our Cookies policy);
- professional advisers (for example accountants or insurers) and IT suppliers, under appropriate arrangements;
- a purchaser or successor if the business is transferred; and
- the police, a regulator or a court, if the law requires it.
Anyone who processes information for us is required to keep it secure and to use it only on our instructions, unless they are themselves a controller (for example a regulator).
5. International transfers
Some of our suppliers, including Wix and Google, may process information outside the United Kingdom. Where that happens we rely on UK adequacy regulations or on standard contractual clauses (or an equivalent lawful mechanism) approved for use in the UK.
6. How long we keep it
- Enquiry and quote records are kept for up to two years after our last contact, unless they become part of a contract file.
- Contract, invoice and insurance records are kept for as long as the law and our insurers require, typically six years after the end of the relevant financial year.
- Cookie identifiers last only as long as described in our Cookies policy, or until you clear them.
We will delete or anonymise information sooner if it is no longer needed, or if you ask us to and we have no legal reason to keep it.
7. Your rights
You have the right to ask us for a copy of the personal information we hold about you, to ask us to correct it, to delete it, to restrict or object to our use of it, and — where we rely on consent or on a contract and the processing is automated — to ask for it to be provided to you or to another organisation in a portable form. You may also withdraw consent at any time, without affecting the lawfulness of what we did before you withdrew it.
To exercise any of these rights, email sam@gilescleaningservices.co.uk or write to us at the address above. You will not usually be charged. We may need to confirm your identity before we respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113. We would be grateful for the chance to put things right first.
8. Children
Our website and services are for businesses. We do not knowingly collect information about children.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, with the date it was last changed.
Last updated: 12 November 2026.
